Rhino-Back Roofing

Brandon who came and have us the estimate was really great and caring. We were promised the roof would be started in 2 weeks and unfortunately it took closer to 6-7 weeks. Once the job was scheduled we were told by the field supervisor, Jeff, that our gutter guards would be removed and most likely damaged/destroyed. When asking what will be done about that and if they’re not destroyed how are they being put back on, he wasn’t sure and said he’d try to fix them. Luckily they were fine but only after having to call the office and explain what I was told. During the install the workers removed and covered 3 skylights. On one of the skylights it required two pieces of plywood pushed together. The workers had a noticeably large gap in between and 3 half dollar coin sized holes on the plywood. It seemed it was going to be left this way until I said something. After completing the rest of the roof we were told the large palate of leftover material would be picked up and we’d get a refund for those materials. Come to find out we only would get reimbursed for 3 pieces of plywood which is what it is. We were told as well that someone would come and clean the yard and use a magnet to get the rest of the nails and then come again later for a final sweep. Someone came once, leaf blowed the driveway and said he would come back that Saturday (2/3/24) to finish the yard since it had snowed and he needed it to melt. As of 2/12/24, no one has returned and we’re finding materials, including nails, all over the yard, driveway, porch and walkway. Fortunately, my young son and dog have not stepped on any nails. About a week after the project was completed I noticed that there was multiple sections along the front and rear of the home where the shingles weren’t adhered to the plywood. I reached out and was told Jeff would get back to me soon. He did, and told me he’d be here no later than Friday 2/9/24. Not only did he not show up but he didn’t even try to reach out to reschedule or state he couldn’t make it. He did however reach out 2/12/24 and showed up around 9:45am. He acknowledged what I reported and did put more adhesive down. We very much wish that it wasn’t this much of a hassle to get everything completed and that they would have followed through on their promises. The roof does look good which is why I put a 3/5.

Everyone from the managers to the schedulers are super friendly and accommodating

Great job

Excellent working with them

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