It seems to me that everything is okay. I won't know until it rains, but I think it is okay. The materials look good, and it looks like they did a good job. From what I can see, it looks wonderful.
I will be glad to share on quality of customer service with any one that asks I must wait and see about the products, but the customer service and communications was lousy.List
TSHIP provides great craftsmanship and a good experience.
The products were great but their customer service was horrible. The sub-company that they used was amazing, but because I am reviewing Transform, I am not going to give them more than one star. They don't deserve it.
When putting on any roof Transform SR Home Improvement Products should of had a Certificate of Analysis to tell the roof specifications.
They were on time, did the work as promised, and were very professional. I was very satisfied with their work.
The work was done properly and they were professional. My roof was kind of expensive.
We selected Transform Home Improvements based on the reputation of and our previous dealings with Sears. We signed the contract to get our new roof and gutters on Sept 27. Shingles were delivered Oct 21 and the installers were scheduled to come on Oct 24., but had to be rescheduled to Oct 28 because of rain. The crew was a no show with no phone call to say they wouldn’t be there. We have dogs, so they can’t just show up without someone being home.Transform fired that installer and rescheduled for November 13 with a different crew. Again, we did not have a roof because of backed up rain schedules. There was one other scheduled date in there somewhere. On December 5, I inquired about getting out of the contract, but did not hear back from a supervisor until Dec 9. The threat of going to court had them scramble to get the job done by the end of the year. The roof was finally installed on December 23rd, with gutters installed on January 2nd.And yet, it still isn’t over. While we are pleased with the 50 year shingles and satisfied with the way they were installed, and absolutely loved the crew who installed the gutters, we are extremely unhappy with how the flashing was installed on the chimney. Before they had finished and sealed it, I told the contractor that it did not look right at all and that my husband would reject it. I gave him the opportunity to fix it before they finished the job, but he did not. As of February 5th, we are still waiting for a satisfactory resolution. Transform claims they cannot do any of the things we have suggested to make it right, and what they have suggested is not acceptable to us. At this point, I am waiting for the inspectors report. If he says it was installed “correctly” and will not cause problems down the road, then we will somehow learn to live with the ridiculously ugly and unprofessional appearance of what they did to the flashing.I understand and am sympathetic to my point of contact at Transform Home Improvements. Running the roofing division was heaped on her on top of her usual division, so I understand she is overworked and under appreciated. I understand that things like weather are beyond their control and affect scheduling. But it took 3 months, rather than the 3 to 6 weeks we were led to expect to get the roof on, and we are now stuck with an eyesore on our chimney.I am still faintly hopeful that this can somehow be resolved to our satisfaction, but will not be recommending their service to anyone.
We are happy with their work and we would definitely recommend them.
First off the work and materials were top notch, Office and management are incompetent, between delays due to staffing issues, miscommunication, and outright lies the frustration was immense. They still have not provided me with a receipt or scheduled the final inspection of the project. Once they receive the check forget anything other than forcing these stupid surveys down your throat. I really want to recommend the actual workers because they are good. The management not so much.
I would not recommend this company. It took 6 months for them to re-roof my house after being told the project would begin in 6-8 weeks. The project coordinator was incapable and lied to us numerous time about the status of our project. The contractor who did the work was great and I am very satisfied with the new roof but I would not go through Transform Home Improvement again.
I should be able to get ahold of them. I have to leave a message every time I call, and no one calls me back. The only that I am able to get ahold of them is through my salesman.
I've highly recommended them to many of my friends and co-workers. I was extremely pleased with the work they did. They came out in an ice storm to put on my roof and was done in two hours.
They need to make improvements to their customer service and hiring good installation crews.
The representatives were great. They were very thorough with the presentation. The Subcontractors are who I had a problem with, however, Transform resolved the issue to my satisfaction.
First interview, schedule and quality of work were excellent.
I love the service I got on my new roof I am very satisfy with the service and the work looking to my next project I want to have done.
I was very satisfied .
Roof is beautiful with great transferable warranty. Financing is great too.
I have nothing against Owens Corning. I just wasn't pleased with Transform SR Home Improvement Products.
It was all done professionally. It was all good.
My roof still isn't finished the peak of my roof is covered with heavy plastic was told they would close it before thanksgiving still isn't done
The quality of work performed and the quality of material used on my roof, was outstanding, they completed the repair on my roof in 8 hour time period.
They did an excellent job, I watched them work, and I have no doubts at all. I think it went perfectly.
The job was well done but I had a bunch of problems with the management. They wouldn't respond in a timely manner.
Everything was great! We loved the work, it was done fast and quickly. My wife is happy, so everything is great.
Transform did a great job. The installation crew were prompt and efficient. I was very impressed with the clean up after the job was done. When I had an issue logging into the website for the contract for my job, Transform promptly resolved the problem by sending me the documents by email. My finished roof looks great. I was very impressed with the entire team.
They are very fast and very knowledgeable about what they do. They efficiently do it and are done.
My salesperson was great! Very helpful at getting problems solved.
All the representatives that I came into contact with were very helpful and kept in touch with me. They let me know day by day and week by week what the process was going to be and how long it was going to take.
The laborers and materials were good but the management was bad.
The crew never tied the job up but worked incessantly and continuously until completed. Thoroughly magnetized area to remove nails and left the area pristine.
Transform was great. I did have some issues with the subcontractors. .
I think I got a good deal but I think they should have replaced some of the wood on the roof.
Transform SR Home Improvement Products did a really good job and I am really happy with it. They took care of the problems I had and made it look really nice.
They were quick to call me after the work was done.
They did an excellent job!
The roofing showed up on time and were well trained completing the job in one day. 1200 ft. small Cape
My roof by Transform SR Home Improvement Products looks pretty good. However, I thought they were supposed to put venting on all of the peaks.
Justin’s team was amazing! They were quick and efficient he answered all of my questions and the place was spotless when they left
Excellent overall services!
They did a good job.
After the headaches this company has caused me, I don't recommend using them at all. It was difficult getting a company out to our home to install a new roof. We were told because of our location. Transform came in VERY high and were promised to have the roof done professionally and in a timely manner with our exceptions met.The only exception met here , is the shingles on my roof. We were told the removal of the lightening rods wouldn't be an issue. We asked they be taken down carefully since we wanted to keep them, they were broken and thrown in a dumpers, the staff at Transform doesn't communicate with one another. They all have different stories. Save yourself the hassle of being frustrated and go elsewhere.
The project is still not complete.
We appreciate their professionalism and the timeliness they worked.
They did a wonderful job. They made sure they could get the job done in one day.
The company should give discounts to senior citizens.
They return phone calls promptly. Don't be dismayed by the start time that they tell you because it is typically sooner. Even though the product manager went on vacation in the middle of my job, his manager stepped in and took over. The project was seamless.
Darrell was very knowledgeable with the roofing products offered and helped me make an informed decision. The roofing team was clean and professional, leaving my property swept and debris picked up. I am happy with my shingle selection which resulted in at least a 15 degree cooler home on the first hot day after installation.
They are a good company overall. I was satisfied with my experience.
I would not recommend them because of the confusions, delays, and the lack of communication.
They didn't do a good job, they took to along, and they very expensive.
I was most satisfied with their timeliness in which they were able to do the job. They came when they said they would, and even finished it the same day.
I'm still waiting on my gutter guards!
We are very happy with our new roof and the job that Transforn Home Improvement did.
I am very happy with the overall experience.
They did a good job, but throwing all the materials off the roof into the yard, was very unprofessional. They didn't clean up after themselves after project was completed, which resulted in us having to get a new tire, and taking time out of our day to clean the materials they threw into our pool. Don't be a litter bug!
The foreman was very good at responding to my calls!
I appreciate their service. I am an elder and they were so very respectful. I enjoyed that.
For the price, you are not getting anything much different than if you hired a local roofing company.
Once they did the roof, the inspection and all of that, they were supposed to give me a website. I don't remember what the website is. It should be mailed out to me instead of me having to track it down, trying to find the website. That should be automatically sent to the homeowner.
The Transform SR Home Improvement team resolved my roofing needs with top professionalism. I had been in the hunt for a roofing company I could trust with affordable rates for years. This company addressed all of my needs!
TR home-improvement replaced our roof and did a really good job. The quality of materials and installation were top notch. Wish the cost would have been a little more in line with average for our area but hopefully it was worth it in the end. Clean up was pretty good but finding nails and other roofing debris still a month or so later
This company gave me good service, and the product is really good. I got a lot of compliments on my roof.
The installers were professional and completed the work on time.
Only the onset of rainy season will confirm the general quality of our new roof. We have notified the company of a leak around a furnace pipe exhaust; so far, no one has come to fix it.
There were here on time and cleaned up afterward. They did a good job.
Overall happy with the service and price. They did have an issue (rain during the work caused some damage to my ceiling), but they more than adequately resolved it and fixed the damage to my cieling.
They were a real professional company and they did a great job on my house.
I think they did a good job on the roof and the gutters.
They did a good job.
Once the job was scheduled, the crew did a great job. It took a while for them to schedule me in.
They did a great job! They were professional, courteous, they did a good job cleaning up. They were just a good company to do it.
They are not very helpful in getting the right materials.
We were really pleased with them. If I could afford to have my house roof redone I would have them do it.
The technicians were reliable and did a good job.
Good luck on getting Transform SR Home Improvements Products to call you back.
I highly recommend you do not use this company. The workmanship appears fine, but they do not speak english and can't resolve any problems.
Everything I witnessed was nice and professional and I would recommend them to anybody!
I was and am very disappointed in how the crew behaved. They did NOT communicate to me that my air conditioner would be covered and would not be on when the outside heat index was (according to the national weather service) 120 degrees. They did not talk to me. My AC was off for over thirty-six hours.Then since the unit had been covered with tarps it required repair to work at all. All they had to do was knock on the door and talk.
They were a hard working and efficient crew. There was a one day delay due to weather, but they worked harder the next day to compensate.
The work was done well. I am satisfied with the job.
Very difficult to get a response from this company.
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