Integrity Roofing, Siding, Windows

Rainwater was leaking into my kitchen so it was time to replace my roof. A few years ago Integrity Roofing did a three or four in my neighborhood and everyone was happy with the result so I gave them a call and the next day a salesman showed up and we ironed out a deal. He said they could put a tarp up there for me until the roof was replaced. Never happened. I drove to Warrensburg and paid half. A few days later Jonathan called to verify the contract. That’s the last I heard from him for two months, so I called him but he didn’t answer, and didn’t respond to either voicemail or text. So, I called the office. No one picked up, no one responded to my voicemail or email. Then, Jonathan called. I reminded him the contract said three months and he was down to a few weeks but he claimed it took him three weeks to get around to ordering the supplies and that was the actual start date. I was very, very pissed. Called the office again and again no response but Anthony called me the next day saying he was taking over. Within a few days I had a work date. He showed up the day before to inventory the delivery and said the workers would be here the next day at 7 am. I never saw him again. 8 am no workers. I sent a text to Anthony. He’s out sick but said the workers should be there soon. They showed up at 8:30. When I had a dispute over replacing panels (only one worker spoke English), Anthony sent out a salesman, David. Nice kid, but if he actually did anything, I didn’t see it. Left after about 20 minutes and never returned. Anyway, they didn’t have enough shingles, so they quit for the day, cleaned up, and ordered more. The next day at around 4 pm a worker showed up to finish the job. He paused when we had a 1” downpour. Now, I sure wouldn’t want to be on that slippery, wet roof afterwards, but he went back up to finish the job. I have no idea what was left exposed during the rain. Had he come when the shingles arrived, there wouldn’t have been any issue. The next day Josh appeared to remove excess materials and collect the final payment. He promised the office would email the final invoice. Surprise! That never happened either. The workers did an excellent job and a good cleanup except for the debris that was dumped into my air conditioner and flower beds. I’ve lived in five states and had construction projects in all of them and dealt with one person who took care of everything. With Integrity, I filled that role because it seems that each person works independently of everyone else. There’s no quality assurance inspection. As far as I can tell, the roofing work was superb, but the frustration of dealing with management was too much. Never again with this outfit.

We had asked for a spare bundle of shingles be left, they were initially but then taken. I don't like all the nails hanging down between the gutter and the roof. The gutters took a beating also.