Buccos Roofing Inc

I would highly recommend to anyone if asked. Buccos was very professional throughout the whole process.

I have already told my neighbors to hire someone else, and here is why. Buccos missed my install date because materials never showed up. My project manager ignored me for two weeks leading up to it, and I later found out he had quit. Nobody at Buccos told me. My family and I prepped the entire house for a crew that never came. The company only moved when I demanded to speak with leadership. A customer should never have to force that. Your Sales Manager then promised fair compensation and follow-up, and delivered neither, over and over. One voicemail denied any miscommunication, and the next admitted it after he checked the record. I received nothing. I gave you every chance through the final invoice to make this right, and you chose to do nothing. The roof looks good and your crew did their job. That makes the leadership failure worse, because the product was never the problem. Communication, follow-through, and accountability are what customers are paying for, and your management team has none of them. Getting a roof on my house should not have taken this much effort. I would never use Buccos again.

Everything that was done was poor workmanship and had to be redone several times. Gutters 3 times, soffits 3 times, and now my ridge vent was not installed properly and is coming apart. There are an alarming amount of missed nails in the trusses that are supposed to be holding the new decking on. It’s been so much stress and anxiety and with the quality of work done I can never rest easy because I’m sure I will experience a roof leak at some point because of the very poor work done. I would never recommend that anyone be put through the stress that I am dealing with.

Quality and value for money

Excellent communications between myself and the project manager. Kept me informed every step of the way. Chris did a great job.