Sela Roofing & Remodeling, Inc.

If you actually read the comments below you will see why this review is so poor. As a Sela customer, we were not treated well and do not believe that Sela actually cared about us as customers, (unlike their commercials). Sela's sales representative, that originally came over to win the job was good until the contract was signed, Then he disappeared and did not return my calls when the job was obviously not done right the first time in August of 2023. Example: siding was tore off and shingles missing resulting in our house being exposed to the weather and wildlife. Most of the problems we experienced over the past year are documented, with specificity and photographs, in a 49 page report by Structure Tech, who I hired to to do an objective inspection report to present to Sela. Our roof replacement failed inspection three times before it passed on May 30, 2024. We experienced damage to our house (including a health concern due to bats that got into our attic because of the poor installation), We also experienced numerous delays, excuses, and poor communication. My wife and I were not treated as if we mattered to Sela. When the roof corrections were made over a nine month period of time, Sela had their A team. show up. The A team crew, lead by Jose, were good. It's unfortunate that they were not involved in the initial installation. I estimate that Jose and the A team spent 50 to 70 hours in remedial work from September, 2023 to May 20, 2024. The fact that it took almost a year to get our roof done right sums up our experience. As a business owner myself, I would have gone out of my way to apologize and to compensate a customer for all of my time and effort to do the following: (1) Obtaining an independent inspection report; (2) getting bids to (i) repair the brick damage on the front of our house, (ii) repair our front door, (iii) hire a wildlife company due to exposure to bats getting into the attic because of the poor installation; (3) attending numerous meetings and telephone conferences; with Sela and others; (4) traveling to deliver and pick up our damaged front door to/ and rom the door repair business; and 5 painting the front of our entryway because of black asphalt marks made when Sela's subcontractors dropped the old shingles directly against our siding and front door. The actual costs to pay the other contractors to inspect and repair our home were eventually deducted from Sela's invoice. However, that did not come close to addressing all of the stress and time that I spent to chase after Sela to get the job completed so that it would pass inspection by the city on the fourth time; and get the independent inspection report, masonry, door, painting bat, landscaping repairs done. I expected Sela's quality and service would match what Sela represents in its advertising and commercials. Very disappointing.