Carolina Exteriors Plus LLC

Well, considering it's been months without a resolution to the damage to my chimney from poor workmanship (my chimney cap was replaced incorrectly and leaked quite a bit-- as well as the area around the chimney where it meets the roof) I cannot give more than 1 star. My emails and texts now go unanswered. Water seeped into my living room and into my fireplace after the installation and damaged both areas. I sit here writing this still with this damage. I feel as though they've given up caring about the damage as they take weeks to respond to even an email, if they respond at all. They did come out and stop the leak, but it appears the resulting damage will be on me to pay to fix. I went with this company originally because they offered a teacher/1st responder discount. Sadly, it has unfolded into a situation where they just do not respond to me at all. The original leak in my chimney was finally repaired after much damage was done to my inside fireplace. I still have a bucket inside my chimney since nothing has been communicated to me about whether the area outside my chimney was repaired yet. They were going to just leave an area around my chimney damaged, but I paid for a chimney inspector to inspect it independently to determine what really needed to be fixed. That was months ago and this has still not been resolved. I'm so disappointed that I will now have to file against my own insurance to fix the damage in my chimney since no one will even respond to me. I know projects don't always go smoothly, but this has been a disappointment . This teacher gives this company a D-.

My questions and concerns were always addressed timely. Steven had a very good grasp of what was being done by each group. I used Carolina Exteriors based on a referral from friends and will do the same.