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Total Ratings (38)
All Reviews with Comments 4
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I received a few quotes, and WM. Brooks was by far the best value. They came recommend by a family friend who had nothing but good things to say. I’d especially like to thank Clinigel. (Sorry if I spelled your name wrong). He had nothing but great things to say about Brooks, and was a great representative of the company. There was no pressure, no bashing of other contractors, just a simple presentation of the quote. What was most important to me and what separated WM Brooks from the rest is Clinigel climbed up on my roof and took his measurements. The other two quotes I received were from salesmen who never climbed the roof, and spent more time on the sale presentation than actually evaluating my roof. I also purchased gutters from Brooks and even with the supply shortages they had no problems getting the black gutters I was set on. Pete the, Forman even used black flashing around the chimney. Completely changed the look of the house and I couldn’t be happier.
I was thrilled with the entire experience of working with WM Brooks III, LLC! From the very first phone call I placed to the office, to the initial estimate meeting, to the installation and follow-up visit, the entire team was extremely professional and clearly demonstrated their expertise, craftsmanship, and dedication to customer service! We had a big job to do - a 40+ year old roof with original cedar shake shingles underneath 2 layers of 3-tab shingles ... the crew of 6-8 members worked tirelessly for 3 days, 12+ hours each to get the job done ... and when they left, my yard was free of debris and left looking better than when they arrived to start the job! The crew was on time (or early) every morning and stayed late til the sun went down ... Pete, the foreman, did an excellent job communicating with me every step of the way and was super-friendly and helpful. Cligiel, our salesman, was also always on-time and very informative and friendly - not your typical salesman giving a standard sales pitch and going on and on - it was a pleasure to work with him and every member of the crew throughout this project, including Billy who called me the confirm all details the day before the job started and Rebecca who helped with the administrative details behind the scenes in the office. I couldn't be happier with the outcome and am so glad we decided to go with WM Brooks III, LLC to replace our old roof. I already referred them to other family members in the area who are in need of roof replacements!!! Thank you to the entire crew!
They put in what I assume is the standard clause saying that there is an additional charge for each sheet of plywood. I assumed they would have to replace maybe 6 sheets. They replaced the whole roof of plywood and I had no way of confirming that they needed to be replaced. They took pictures of the roof after the plywood was taken off, but not of the existing plywood they replaced. I wasn’t on-site when they did it so I am feeling taken advantage of. I have to take their word that every single piece of plywood needed to be replaced, which I have trouble believing. Also a side note - don’t believe what they say - they said I could use the dumpster for a few things. They said it would be delivered the night before, which it wasn’t, and that it would be available the night of the job too, which it wasn’t. I had to arrange with other people to help me move stuff into the dumpster. They got there and it wasn’t there. I don’t mind a no, but saying yes my counting on that, and not doing what you say angers me. Also, I asked for a couple of extra shingles, which they said yes to and didn’t leave.
I am happy I chose this contractor and the materials provided.
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