We were extremely impressed with the knowledge and suggestions provided to us by our Project Specialist Steven Kluck! Steven actually went up on our roof and recorded a visual inspection of our deteriorating roof for our benefit so that we could make a more informed decision on what to do next. Kurt, our Roofing and Construction Foreman, was a true craftsman along with his team of roofers. Kurt also performed additional improvements to our roofing area because he wanted his workmanship to be outstanding and to achieve the result of a very satisfied customer! We are so pleased and fortunate to have chosen BCI Exteriors, Inc. as our roofing, skylight, and gutter/downspout installers. The new gutter/downspout installer and his helper also did an outstanding job. Steven Kluck's recommendation and knowledge of a new skylight installation for us was extremely helpful in solving our overall roofing problem.
I needed the roof on my house and porch replaced. When Steve came out, I made it clear that I wanted quality materials installed correctly. I also wanted a crew that would show up when they were scheduled and, if they could not be there at that time, notify me as soon as possible. I consider good communication a necessity. He assured me that communication was very important to BCI. The initial inspection was thorough. The crew came when I expected them. They were courteous and kept the jobsite clean except for a few small scraps. I monitored the job and what was installed was what I expected. It was an excellent job with one exception. The porch has only one layer of underlayment and a layer of bead board on the ceiling. The nails used were too long and no one noticed they were coming through the ceiling and splitting the bead board in places. I notified Steve when I noticed the problem. He came out and took pictures and assured me it would be taken care of if they had to rip everything off including the bead board and replace it. I said I would be happy if they ground down the nails, patched the holes and painted it. This is what they did, and I actually think it looks better now than it did even though it had been professionally painted the year before. In addition, I had them replace a gutter that had leaks. The workers who came out to do that initially came, looked at the job and left without saying anything to me. When I called and asked about it, they said they didn’t know how they were going to get such a long piece of gutter where it should go because of the structures around my house. It took a few calls to get them to reschedule and come out to finish the job. It has been completed, but I still have one question about the downspout that remains unanswered. I also requested that a piece of aluminum covering my fascia be replaced. That was done by another crew, and I’m very satisfied with how it looks. All-in-all, I am very satisfied with the job that BCI did. A friend said they did a good job for her, and I recommended them to a friend, who had a very difficult job completed and is also very satisfied.
BCI Exteriors is very good at communicating from their initial meeting with you until the job is complete. They go over everything as to what supplies (items, quantities, colors etc.) and services you will be receiving and when as well as the total cost eliminating potential errors or misunderstandings. The site supervisor was excellent including going on the roof as needed to monitor the work. He addressed our questions and concerns quickly. The work crew was hard working, accurate, and efficient. The office staff was polite and helpful. BCI Exteriors made us feel like we were all on the same team.
BCI followed through with exactly what they told me they would do with the quality and time! I am totally impressed with the people that I worked with!
We were very happy with the work that BCI did for our roofing project. They were very timely, cleaned up well and did a very high quality job!
They did an amazing job.
We were very happy with them. They did a great job from start to finish. All the different crews complemented each other. We were impressed!
The BCI and Owens Corning experience will probably be the best roof I have ever had in my life and I am 68 years old.
Great people to work with.
We're happy with our roof, and it was a smooth experience.
**Displaying 10 Owens Corning Roofing reviews with comment.
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BCI has been one of the leading exterior service contractors for southeastern Wisconsin to homeowners and builders alike. With the help of our satisfied customers, we have grown consistently for the last 39 years. Located in Menomonee Falls, Wisconsin, our headquarters spans 10,000 square feet which includes our offices, warehouse, and our 23 service and installation vehicles. We also have a complete sheet metal fabrication shop where we have the ability to design and fabricate custom gutters, downspouts, standing seam roofs, flashings, and other metal fixtures for any project all in-house. Our greatest asset here at BCI Exteriors is our hardworking and talented staff of 50 employees. We pride ourselves on our craftsmanship and our ability to help solve the most difficult improvement issues to ensure our customers are happy at the end of the day. To keep up with industry trends, we continuously train on the latest installation protocols, products, and certification programs to ensure projects are done efficiently and properly. We also partner with the top manufacturers in the industry, so we can offer customers the best quality materials and manufacturers’ warranties. We are committed to our customers. At BCI Exteriors, our goal is to give quality exterior services at the best possible value for our customers investment.