Total Ratings (544)
All Reviews with Comments 15
Guardian Roofing co-founders Matt Swanson and Lori Swanson have collectively worked in the roofing industry for more than 60 years and started the company in 2005. Guardian is well-known for their deep commitment to customer service and team of high-quality, professional contractors. The Guardian team serves thousands of customers across the Puget Sound region and is passionate about helping homeowners make their roof last for life. When customers choose Guardian Roofing, their experienced, trained contractor team spends as much time as each homeowner needs to understand the condition of their home, and the actions necessary to correct the problem. This often means utilizing maintenance and repairs whenever possible – rather than focusing homeowners solely on the purchase of a new roof when they may not need one. This commitment to honesty and integrity has helped the company grow and thrive, while gaining loyal customers across the Puget Sound Region.
Reviews with Comments²
Showing Recent Reviews with Comments
From start to finish, this was a great experience. Scheduling was fast, and the crew worked hard and efficiently to complete the job. The quality of materials is very high, and we were able to get attic insulation and venting done at the same time. It looks beautiful - neighbors actually stop and ask, "Who did your roof? It's gorgeous!"
Work was great, materials used high quality. Communication between staff, office and customers need to improve. Missed two appointments with us without notifying us of any changes or cancelations.
Overall, we had a very good experience, but we had several issues with the on-site crew 1) not checking in with us daily (we were told by the salesman that would occur); 2) not sharing with us that they'd work late one night when we could not allow that; and 3) some patching to the siding that I had to ask about (we were told why that occurred and we approved). The installation looks great, product looks great, and, to date, we have no complaints, but we've not had a good storm yet. Ask again over winter ;)
Only real issue was with the level of communication. The agreement stated we "may" hear from the project supervisor for a pre-job conference, but this did not happen. It would have been helpful. Also, we were called the day before the job was scheduled to start and asked if it was OK if they started that day instead. That was fine, but the truck with materials arrived less than 10 minutes after the call. Clearly a decision had been made to move forward prior to talking to us.When the job was finished, we received no information on how final payment was to be made. I had to call to enquire about that. Then they called us three days later expressing concern they hadn't yet received payment - astonishing!The crew was awesome. The were very courteous and professional and kept us apprised of what was going on. They also cleaned after themselves at the end of each day. The work appeared to be of high quality.Definitely satisfied overall, but for as expensive as this project was, I would have expected a much higher level of professionalism from the project and office staff.
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