Internal communication on our project was very lacking, and caused multiple extra trips. The final project is working and the follow-up was good until the very end. the roofing materials are bleeding brown residue staining our home and concrete. the solar panels were installed in a configuration different from contract causing one of ten panels to function 15-30% lower than the rest due to a pipe vent shadow. Still waiting for proper paperwork to be filed for $700.00+ LADWP credit to be given.
They did a fantastic job. The roof looks great, the solar is working without issue and they were professional and competitive. We did have some ongoing communication issues, having my contact info added to the account, rather than my spouse who was out of country with limited access to email or phone. However, the quality of the product and installation was fantastic.
I have flipped and remodeled several houses over the years. I have rarely come across people with this level of professionalism and care. I would strongly recommend them to anyone!
Rhami, the solar and roof consultant, was very good and communicative throughout the process. He explained everything well and I just hoped that the other crew did the same level of service as he did. When the roof was installed, I had issue with the mess and the crew not being organize and not being on time of what was agreed upon. Screws and washer were everywhere as they just used a blower to set aside all the dirt. My lawn and backyard was filled with screws/washer which should have been picked up instead of left alone for me to pick up. My plants were broken from when they laid the tarp to catch the roof debris (big and small). Garage was not cleaned after the installation of the roof and was filled with dirt and sharp pieces of wood and splinters. I had to call Sean (point of contact during the project) to come back for it to be cleaned. Sean seemed not very prepared as well. He had to come back to fix the loose wire that was left hanging on the edge of my roof after the roof installation and even then he didn't have ladder to use to fix it. He was also late on the day he fixed the issues and never gave me the courtesy to let me until I messaged him if he was still coming over. It seemed that my time was not valuable enough considering I went for what time was more convenient for him to avoid unnecessary delay as he was he had some prior engagement already. Overall, I am happy my solar and roof are both installed and is already done and seemed to be working great BUT the mess, disorganization, headache, and stress I went through I am not very pleased with. Having a solar and roof project is big enough stress, not to mention expensive, and the least thing a customer need to worry about is cleaning after someone's mess and having to stress about whether or not the issue will be fixed effectively. At the end of the day, what needs to be done is done, I just hoped it was done effectively and right the first time.
I think that they are a good company. They have outstanding service.
Overall we are happy.
at this point I am satisfied with the job because my solar is working. I am still finding trash around the house that was left over from the job. The roofers took way too long. for example, the tear off company came to remove the roof. they drove their truck up the driveway and realized it was too steep. they started to back up and their truck's brakes gave way. they are lucky they ran into a retaining wall, else they would have continued into the house below. once the roofing company came, they started the job and put half the roof covering on. they said they'd be back the next day. However, they decided it was time to go skiing instead. the job took over a month and a half to complete. my neighbors replaced their roof and it took only 3 days from tear off to completion.
They did complete the job but that should be a minimum standard, especially for what is advertised.
Frustrating, lack of confidence in their ability to communicate issues that came up. Most minor problems resolved satisfactorily. However my last problem and question I had was answered by a Mr. Banby which I interpreted as the work was done as per signed contract and any possible future problem was mine...
Even though the end result was what I wanted, I still had to go through a few disappointments to get there. Will give it a try again!
Everything was fine except the company failed to not use subcontractors. Also, the O'Hagin installation seemed confusing.
Semper Solaris did an outstanding job on the solar installation at my home. However, they fell extremely short on the roof installation which was subcontracted. That experience was miserable.
My family had good communication with the sales rep Rene, he kept good communication and was very nice and knowledgeable. He no longer works for the company but still is trying to help us. A check was received from the lender for payment and when sent into Semper it appears my parents had a small loan taken out that they didn't agree to or recall asking for. Now Semper wont send that check back until they receive the correct check. Very unprofessional and my parents are confused with the whole process. I'm writing this review for my parents.
Our roof is wonderful and we are very confident of the quality of materials used. The team was very efficient and professional. They was very kind working around our hospital and doctor schedules.
Solar portion of install was great. Roofers were horrible, they were a subcontractor and Sempre Solaris drug there feet with my concerns reference sub-contractor.
Run away from this company as fast as you can. Nothing but lies, deceit, and pathetic excuses revolve around this company.
I think that the company is good when it comes to solar panels, and they have good contractors for them. They are professional, they speak English, and they did a good job. However, the roofing portion should have had the same kind of employees doing the roof as they did for the solar panels. If they did, they could take over. Until they stop stepping on a dollar to pick up a dime, they will end up losing money.
They were phenomenal. They got everything done, they told me everything I needed to know, and based on the information they were given it worked really well. I'm very happy with how quickly and how well everything was done.
To be an organization that helps service members, specifically Marines, they did not perform in an organized and disciplined manner that one would expect in the Marines. Their marketing scheme is a little slighted. It is one thing to be patriotic and another to exploit it and I think they are exploiting it. However, it's a great product and we are enjoying using it.
I had both my roof and solar done by Semper Solaris. Our salesperson was professional and helpful as was our project manager. The Solar install went relatively fine except for the two drill holes the installers left in my roof. Needless to say when it rained they both leaked. To their credit, Semper Solaris responded quickly and fixed the holes.This review is based on the roofing part of my projectThe roofing experience was a nightmare. I would not and could not recommend them to anyone. The tear off people were sloppy and overly aggressive. Among other issues; they broke wood underlayment, dislodged both my vents for my hot water heater and furnace so I was venting gas into my garage for two days, left debris and nails all over my property, and removed the insulation over my flat roof portion (then tried to get me to pay for it.)My roof then sat unroofed for approximately four days when the subcontractor failed to show up and I went back and forth with the roofing manager. The interesting issue was that my contract with Semper Solaris specified "no subcontractors"Once I spoke to the head of the roofing division things went better and the roof was finally put on. After everything was complete I noticed that the installers had failed to use the proper longer drip edge on my flat roof torch down, which would allow water get in. I could only image what a debacle having the roofer come back out so I bought some caulk and flashing and covered the offending crack myself.The roof otherwise looks okay and will probably stop water. Throughout the entire install I found (and am still finding) nails all over my property.
They handled all of my roofing and solar needs in a professional manner.
Professional and outstanding quality! It was completed in a timely manner, and any issues that arose were handled at the appropriate level. Highly recommend!
I really like the service. They are fast and efficient. They go it done with no problem.
All work was done on time and was well organized. The finished roof looks great. I am very satisfied.
My experience with Semper Solaris was really good. The sales agent (Genevieve Johnson) who came to our home was very nice. Her presentation was very long but left no stone unturned. I prefer more information than not enough. The timeline was a bit off from what I was originally told but that was due to the electrical provider. Our project was unique in that we had two residences on the same property done at the same time but the panels all on 1 roof. The planning department made sure we approved their engineering-planned location of the panels for maximum efficiency and kept in communication of the status of approvals and date of workmanship. We had to get a completely new roof as ours was 40 years old. The roof company came out on time and on the date planned. Their project lead contacted me various times to assure me of the upcoming schedule and status on the work. I found their workers to be extremely professional. They showed up early each day, did their work, and cleaned up before they left. They even left my back patio looking cleaner than when they arrived. The Solar Panel installation crew was a large one. I counted at least 8 workers at one time. All seemed to have specific duties that worked together to complete on time. The final piece of work was to repair the stucco removed due to the Electrical Panel upgrade I ordered. The contractor who fixed it even painted it same color so that it looked as if there was never any work done. Very impressive. The project leads Michael and Dexter we great. They both communicated well and resolved any issues I had. I had a million questions and they helped answer every one. They handed all the permitting and scheduling of work or inspections. I highly recommend working with SemperSolaris.
We contracted with Solaris largely because we were led to believe this was a Veteran operated business, which we quickly learned was not. Our promised installation date was not adhered to, but once we pursued it, we were given a date shortly after. We were not happy that our brackets for our pre existing solar panels were removed and never replaced. We also received extremely poor communication throughout the process. We were charged unexplained fees, which we never agreed to.
Besides the amazing transformation from my old roof to my new roof. They also added solar panels, which in the short time I have had them. I already seen the benefits in having them.
They are very helpful with solving issues that occur and then overcoming them to help figure out a solution.
We have an old house with a complicated roof that had parts with fascia and parts without. Semper arranged to install fascia everywhere. The crew did not trim the rafters on the first pass. When I pointed out the waffles, they took the boards down and reinstalled without complaint or extra charge. They also replaced boards that only had minor damage caused by tear off crew. End result looks great.
They did a good job!
They were excellent. They came in when they said they would come in and got it done on time with no issues.
I am satisfied with the finished work on a new roof. On the one hand, I am grateful that the construction crew tried to meet the originally quoted work. On the other hand, I had to push to have them repair areas of rot that appeared after the tear-down was complete.
The finished roof looks fine but getting there was a terrible experience.
I am extremely pleased with all of the work Semper Solaris did on my home: New roof; solar; Solatubes. I have recommended them to friends, and will continue to do so. A few years from now I will post an update on my roof. Whenever I've had a roof replaced, I update in a few years to let people know whether or not it has started leaking. With the quality workmanship Semper Solaris provides, I doubt this roof will leak - but if it does, I'll let you know.It's also a pleasure to deal with people who do WHAT they say, WHEN they say they'll do it: Refreshing! IF ONLY all companies operated this way!!!
It’s construction and things happen. For specialty company their organization skills need to coincide with what they are selling
This is a great product but I was a but disappointed with the organization of the group. My assigned liaison with the company never really seemed sure what was going on and got my project missed up with other projects on accession. The solar panels and box along with the technical support to help me get started monitoring the power I was producing was fantastic. The roofers had great personalities.
TOP quality product. Installation crews went the extra mile to give us the best possible installed product. Took extra time and effort when it would have been more convenient to take a shortcut. We are thrilled with the company and their product.
The roofing project was transferred to another company, Logsdon Roofing. While they did a decent job, they did not initially install a rain diverter rail above the entryway as it was prior. I had to ask for that install after the job was done. Also, most of the roof vents were merely painted to approximate the shingle color instead of replacement. Lastly, a wind turbine over the garage was replaced with a simple vent that, unlike the turbine, lets NO light in and, thus, the garage is pitch black even during the day. Price-reasonable, Materials-good, Overall-C+ to B-.
I'm very satisfied with Semper Solaris
Semper Solaris is a prime example of what happens when a company gets too big too quickly and jobs slip through the cracks and our job was one of them. We hired Semper to do the job and was told 8 to 10 weeks before it could start and when it did Hernandez Roofing completed the job not Semper. Save your time and money and look elsewhere for a roofing contractor.
Great company to do business with. Fair pricing, quality work, great communication.
Best company I have dealt with so far with roofing issues. They have the most knowledgeable people. They performance and equipment is great!
The nightmare continues. My contract was signed April 24th and was supposed to start June 1st. It did not start until July. It is October 9th and I still have not received my permits. Not only will I never use this company again, I advise anyone to not walk away, but run! People would show up at my doorstep with out my having been notified. The metal edging was bent and they kept telling me it was fine. Finally replaced after 3 visits. The sales people disappear and never contact you again once the contract is signed. If you call them because there is a problem, they will say that it is not their job, that is the roofing manager. I could go on, but I do not want to waste my energy with this ridiculous company.
I went with Semper Solaris because I knew I needed a new roof before I could go solar. Of all the companies that do both roofing + solar, Semper Solaris got the best reviews, by far. I can safely say those reviews are completely warranted -- Semper did a phenomenal job, exceeding expectations in every way. 10/10, will recommend and hire again!
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