Your doc you sign program did not register my signature and therefore someone signed my signature. three fourths of my roof was covered with shingles that were not what was indicated on my contract. Vents were placed in my roof that were not on my contract and removed after the original shingles were placed. Supplies were left sitting on the front lawn for a week after the project was finished. Now I have noticed that my solar attic fan had one of the workers make a real mess of replacing it and to top it all off I kept asking to speak with an owner and that has never happened but I am waiting for an answer to some of this mess.
All issues we had we eventually resolved and the company has stated they made changes to their processes to improve performance.
Semper Solaris is #1 in our book ! Excellent qualified construction crew... fast, efficient and extremely clean!Interface with the city permitting and electrical utility was handled with ease....Thanks for a job well done!
While the Solar Crew was VERY professional and safe, I was extremely disappointed with the roofing crew they contracted out to. As for Solar? VERY happy with that aspect. They installed 18 panels and all the electrical in one day. This included the panel upgrade. The Solar crew is exemplary.
Semper Solaris gives veterans a bad name! They pepper their website with words like â€œintegrity, loyalty, and responsibilityâ€ and claim that we should trust them to be experts who will â€œget the job done right.â€ Having served proudly in Iraq and Afghanistan, Iâ€™m offended that they are claiming these values and waving flags as a marketing tool when their competence, organization, and level of service is disgraceful. I hired Semper Solaris for a new roof and solar array because of their sales pitch and because I believe in supporting veterans. It was a big mistake. The project went sideways many times, significantly increased in price from the original contract, and took nearly nine months to complete. The issues were all self-inflicted by Semper Solaris and not problems with permitting (besides them failing multiple inspections). Throughout the project, they consistently failed to communicate with myself and the subcontractors who were working on the project. A quick timeline:31 May, 2018 - Signed contract and paid deposit6 September - Main panel upgrade. PG&E disconnects power. Subcontractor electrician (probably not a licensed electrician - Semper would not provide me with his name or license info after the fact) screws things up big time and we donâ€™t have any power for two days. Panel not upgraded. I have to throw out two refrigerators of food. Semper says they will cover it, but never do. 7 September - Semper Solaris installs temporary couplers to get power back on because PG&E will not accept their work. 4 October - 2nd attempt at panel upgrade. Panel is upgraded, but fails inspection. Iâ€™m told the roof is scheduled for 17 October. 15 October - Semper cancels 17 October roof install and reschedules for 23 October. 23 October - After moving cars, preparing for the roof install, and taking the morning off from work to make sure things get started smoothly, Semper calls me at 8 AM to tell me the roof isnâ€™t happening that day. 11 November - Roof is started. It is finished that week without major issues besides a large amount of roofing debris that was not cleaned up. 20 November - Semper Solaris contacts me and tells me they no longer have the type of inverter they sold me and try to sell me a different kind. I push back and they agree to install what we initially agreed on. 27 November - One of our cars gets two flat tires in my driveway from roofing debris. Semper does pay for the tire that was destroyed by the nail that went through the sidewall. I patch the other one myself. December - Solar installation. Lost the exact dates. 10 January - Solar passes inspection. Main panel upgrade fails inspection again. PG&E will still not permanently reconnect power from 6 September clusterf*. 16 January - Permission to operate from PG&E (solar, not main panel)29 January - After finally passing the main panel inspection, PG&E reconnects my power. The PG&E lineman calls me at work to tell me that the electrical work technically passes code but is janky and I should consider having someone revisit the work. 7 February - Semper Solaris gives me access to their monitoring portal. I find that one of my panels is underperforming and reach out. They initially deny that this is the case. 26 February - After struggling to get anyone to respond to my requests, Semper Solaris agrees that the panel is underperforming, but because the panels were installed in the shadow of an exhaust vent on my roof. They point out that in the summer the sun will be higher and all of my panels will work at that point. 28 February - Earlier in the month I had noticed that my attic was full of debris from the roofing work, including trash from the roofers' lunches. Semper pointed out that debris was allowed in the contract, but agrees to clean up the lunch trash and collect final payment. They are supposed to show up at 8 AM. I wait until 8:30 and go to work after they donâ€™t show up. I mail them a check for the balance and clean the attic myself so I donâ€™t have to deal with them anymore. Some other things:Their salesperson did not go on my roof, inspect my electrical, or enter my attic. I asked how he could prepare my contract without examining those things, but he was insistent that they had done an estimate using special mapping software and I shouldnâ€™t expect any significant changes. They ended up sending me change orders that added up to $5,970. All but $300 (dry rot) of those items were foreseeable and should have been in the initial contract. They either wrote the initial contract incompetently or intentionally planned on adding the change orders later to come in at a lower bid. Because of the borderline criminal dishonesty, I got them to drop the extra charges to $2,240 after a significant amount of back and forth. The salesperson also claimed that I didnâ€™t need to replace my gutters. After the roofers started, they claimed that there was no way to save my existing gutters and cut them off. The roofers, who were subcontractors, offered to work under-the-table and install new gutters without Semperâ€™s involvement for several thousand dollars. I declined. I still donâ€™t have gutters, but that will be another expense that was not accounted for in the initial contract.
The work was completed on schedule in a professional manner.
I found them personal, professional, and knowledgeable. They blew everyone else that I researched out of the water.
They did a wonderful job. We have no complaints. All the way from the salesperson to the finishing details were all handled very professionally, and I appreciate their staff.
The salesman at Semper Solaris indicated to me that this entire project would be completed by Semper Solaris employees and that they didn't subcontract out parts of the job. Ultimately, this was not the truth. We paid a premium price because we were told that Semper we be our company through the entire project. I could have saved literally thousands of dollars (Semper was, by far, the highest quote we received for this job) going with the second most expensive company, but we didn't because of the assurance that we would not have to deal with a subcontractor. The subcontractor used by Semper assigned 1 or 2 workers to our roof, and they usually showed up well after noon, if at all. The job should have taken 3 days, and it took a week, culminating with 2 workers on my roof until 9pm in an attempt to beat a predicted rainstorm the next day.
The solar installation went smoothly, but the re-roofing was an absolute cluster of a nightmare. No one reviewed the roof photos before they began tearing off the roof, otherwise they would have realized the existing shingles were attached to Isoboard instead of plywood, and you can't attach new shingles to Isoboard under current building codes. I was notified of this only after 75% of the roof had been torn off and a massive storm was due in less than 48 hours. I was then told that I would need to sign a $7000 change order to lay all of the new plywood, and hopefully we would get lucky and have a city inspector out the following morning to approve the plywood installation so water proofing could get done before the storm arrived. Lucky for me, they accepted some fault for not reviewing the photos so I didn't have to pay the full change order, and the inspector showed up first thing in the morning and approved the install so the water proofing was able to get done. Mostly. One of the bathroom clean out caps got cracked and began leaking. Lucky for me, my roommate was home when it began pouring rain an hour after I left for work for the day and notified me of the large puddle of water in his bathroom. We were able to get someone to come out and cover the leaky vent shortly after. Unfortunately, they also covered every other vent on the house including my water heater and furnace. Lucky for me, they have safety sensors that can detect this, and instead of filling my house with carbon monoxide they just made themselves unusable. So I was without hot water or central heating for 2 of the wettest and coldest days of the year. The roof shingles were installed after the rain stopped, and then I had hot water, but no heating. It took a couple days, but I figured out that sometime while re-roofing they had indiscriminately taken a saw to vents on the roof, and they had installed a generic furnace cap on a drain clean out, and a generic drain clean out cap on top of my concentrically vented furnace cap. This is a special type of intake and exhaust for high efficiency furnaces, and the unit will not operate unless properly installed, and needs to be completely re-installed when cut as it was. So the roofers cut things they absolutely should not have been cutting, and then installed the wrong caps on the wrong vents. It took a few site visits and several hours and finally me smelling the improperly capped bathroom clean out vent to prove to the installers that they were mistaken. It took me smelling literal shit to convince them of the error. Then, without any notice to me, they arrived in the middle of the afternoon with an HVAC technician and told my roommate that they were there to do work inside the house. I was only notified because my roommate called me thinking it was a little odd that I wouldn't be there for this, so I made my way over immediately and arrived about 30 minutes after the technician. Lucky for me, the technician that arrived agreed with my diagnosis of the problem without me having to smell shit again, and Semper agreed to reimburse me any costs for fixing the furnace.
My experience with the design and construction process with Semper Solaris definately exceeded all of my expectations. I would recommend Seper Solaris highly to anyone considering roof replacement coordinated with solar installation.
Great company to work with. The middle of winter is not a great time to do roofing in the mountains. Rain and Snow delayed the installation. Frustrating for the company but they smiled through it. We are well satisfied with our purchase.
For the most part, we had a good experience but when I noticed an issue with the installation, the foreman did not want to correct it until an hour or longer of talking to him and convincing him I was not happy!
Beware that you are hiring construction management or hiring a prime contractor that does not follow up on what their subcontractors are doing.
I chose Semper because I wanted to support a Veteran owned company. This was the worst experience my wife and I have had with a company in our 30+ year marriage. Donâ€™t walk away from Semper Solaris, run!
Internal communication on our project was very lacking, and caused multiple extra trips. The final project is working and the follow-up was good until the very end. the roofing materials are bleeding brown residue staining our home and concrete. the solar panels were installed in a configuration different from contract causing one of ten panels to function 15-30% lower than the rest due to a pipe vent shadow. Still waiting for proper paperwork to be filed for $700.00+ LADWP credit to be given.
**Displaying 16 Owens Corning Roofing reviews with comment.
For all reviews and comments, click here to visit this contractor’s profile on GuildQuality.com.