Internal communication on our project was very lacking, and caused multiple extra trips. The final project is working and the follow-up was good until the very end. the roofing materials are bleeding brown residue staining our home and concrete. the solar panels were installed in a configuration different from contract causing one of ten panels to function 15-30% lower than the rest due to a pipe vent shadow. Still waiting for proper paperwork to be filed for $700.00+ LADWP credit to be given.
They did a fantastic job. The roof looks great, the solar is working without issue and they were professional and competitive. We did have some ongoing communication issues, having my contact info added to the account, rather than my spouse who was out of country with limited access to email or phone. However, the quality of the product and installation was fantastic.
I have flipped and remodeled several houses over the years. I have rarely come across people with this level of professionalism and care. I would strongly recommend them to anyone!
Rhami, the solar and roof consultant, was very good and communicative throughout the process. He explained everything well and I just hoped that the other crew did the same level of service as he did. When the roof was installed, I had issue with the mess and the crew not being organize and not being on time of what was agreed upon. Screws and washer were everywhere as they just used a blower to set aside all the dirt. My lawn and backyard was filled with screws/washer which should have been picked up instead of left alone for me to pick up. My plants were broken from when they laid the tarp to catch the roof debris (big and small). Garage was not cleaned after the installation of the roof and was filled with dirt and sharp pieces of wood and splinters. I had to call Sean (point of contact during the project) to come back for it to be cleaned. Sean seemed not very prepared as well. He had to come back to fix the loose wire that was left hanging on the edge of my roof after the roof installation and even then he didn't have ladder to use to fix it. He was also late on the day he fixed the issues and never gave me the courtesy to let me until I messaged him if he was still coming over. It seemed that my time was not valuable enough considering I went for what time was more convenient for him to avoid unnecessary delay as he was he had some prior engagement already. Overall, I am happy my solar and roof are both installed and is already done and seemed to be working great BUT the mess, disorganization, headache, and stress I went through I am not very pleased with. Having a solar and roof project is big enough stress, not to mention expensive, and the least thing a customer need to worry about is cleaning after someone's mess and having to stress about whether or not the issue will be fixed effectively. At the end of the day, what needs to be done is done, I just hoped it was done effectively and right the first time.
I think that they are a good company. They have outstanding service.
Overall we are happy.
at this point I am satisfied with the job because my solar is working. I am still finding trash around the house that was left over from the job. The roofers took way too long. for example, the tear off company came to remove the roof. they drove their truck up the driveway and realized it was too steep. they started to back up and their truck's brakes gave way. they are lucky they ran into a retaining wall, else they would have continued into the house below. once the roofing company came, they started the job and put half the roof covering on. they said they'd be back the next day. However, they decided it was time to go skiing instead. the job took over a month and a half to complete. my neighbors replaced their roof and it took only 3 days from tear off to completion.
They did complete the job but that should be a minimum standard, especially for what is advertised.
Frustrating, lack of confidence in their ability to communicate issues that came up. Most minor problems resolved satisfactorily. However my last problem and question I had was answered by a Mr. Banby which I interpreted as the work was done as per signed contract and any possible future problem was mine...
Even though the end result was what I wanted, I still had to go through a few disappointments to get there. Will give it a try again!
Semper Solaris did an outstanding job on the solar installation at my home. However, they fell extremely short on the roof installation which was subcontracted. That experience was miserable.
Everything was fine except the company failed to not use subcontractors. Also, the O'Hagin installation seemed confusing.
My family had good communication with the sales rep Rene, he kept good communication and was very nice and knowledgeable. He no longer works for the company but still is trying to help us. A check was received from the lender for payment and when sent into Semper it appears my parents had a small loan taken out that they didn't agree to or recall asking for. Now Semper wont send that check back until they receive the correct check. Very unprofessional and my parents are confused with the whole process. I'm writing this review for my parents.
Solar portion of install was great. Roofers were horrible, they were a subcontractor and Sempre Solaris drug there feet with my concerns reference sub-contractor.
Our roof is wonderful and we are very confident of the quality of materials used. The team was very efficient and professional. They was very kind working around our hospital and doctor schedules.
Run away from this company as fast as you can. Nothing but lies, deceit, and pathetic excuses revolve around this company.
I think that the company is good when it comes to solar panels, and they have good contractors for them. They are professional, they speak English, and they did a good job. However, the roofing portion should have had the same kind of employees doing the roof as they did for the solar panels. If they did, they could take over. Until they stop stepping on a dollar to pick up a dime, they will end up losing money.
They were phenomenal. They got everything done, they told me everything I needed to know, and based on the information they were given it worked really well. I'm very happy with how quickly and how well everything was done.
They handled all of my roofing and solar needs in a professional manner.
I had both my roof and solar done by Semper Solaris. Our salesperson was professional and helpful as was our project manager. The Solar install went relatively fine except for the two drill holes the installers left in my roof. Needless to say when it rained they both leaked. To their credit, Semper Solaris responded quickly and fixed the holes.This review is based on the roofing part of my projectThe roofing experience was a nightmare. I would not and could not recommend them to anyone. The tear off people were sloppy and overly aggressive. Among other issues; they broke wood underlayment, dislodged both my vents for my hot water heater and furnace so I was venting gas into my garage for two days, left debris and nails all over my property, and removed the insulation over my flat roof portion (then tried to get me to pay for it.)My roof then sat unroofed for approximately four days when the subcontractor failed to show up and I went back and forth with the roofing manager. The interesting issue was that my contract with Semper Solaris specified "no subcontractors"Once I spoke to the head of the roofing division things went better and the roof was finally put on. After everything was complete I noticed that the installers had failed to use the proper longer drip edge on my flat roof torch down, which would allow water get in. I could only image what a debacle having the roofer come back out so I bought some caulk and flashing and covered the offending crack myself.The roof otherwise looks okay and will probably stop water. Throughout the entire install I found (and am still finding) nails all over my property.
To be an organization that helps service members, specifically Marines, they did not perform in an organized and disciplined manner that one would expect in the Marines. Their marketing scheme is a little slighted. It is one thing to be patriotic and another to exploit it and I think they are exploiting it. However, it's a great product and we are enjoying using it.
I really like the service. They are fast and efficient. They go it done with no problem.
Professional and outstanding quality! It was completed in a timely manner, and any issues that arose were handled at the appropriate level. Highly recommend!
All work was done on time and was well organized. The finished roof looks great. I am very satisfied.
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