At each point throughout this project, SS staff has kept me in the loop, sent reminders and updates, and has actually gone above and beyond.
They are a well-organized company that does great work.
The people at Semper are very nice, but as a company they are very disorganized. They don't complete the promise but if they got their act together then they would be a great company.
The follow up with Semper Solaris was not always on time. I had to request them multiple times to get back to me. The job took over half a year. It was a headache to get the job done.
From our first meeting to get information about the project until it was completed we had excellent communication and all schedules were met as discussed. When additional work was required due to deteriorated wood under our old roof we were not surprised and we felt the additional cost was fair and it did not delay the project.
The company was good once the work was done. When it comes to the office staff, they need a little help.
They provided me with a better and cheaper option than their competition. The work was done on time and they cleaned up after themselves. The roof looks great.
Overall, work quality and final roof looks good, but it was a stressful to coordinate/argue with staff regarding change orders and cost. For example, a payment check that was paid to the contractor was forgotten and was charged again in the final billing, thus delaying our final bill document for over a month. The disposal fee for an additional layer was not included in the initial billing which added $990. Contractor will not show for appointment times without any followup calls. Miscommunication between the office staff and the contractor led to contractor not knowing the change orders in the field. At one point, I thought of changing roofing companies, but ended up going with them due to the deposit not coming back.
Semper was organized and communicated effectively throughout the entire process of our roofing and solar installation process.It was a great team effort.
I am happy I went with Semper Solaris!
They paid attention to detail. I love the work they did.
We were not happy with the sales person. He was dishonest about who would be doing the work. We went with Semper Solaris because they hire and provide jobs for US military and they sent us Hernandez roofing instead. We hired Semper Solaris not Hernandez. The sales person tried to justify it by saying they were the tear off crew and actual Semper Solaris employees would show up to do the work with Semper Solaris uniforms...complete lie. The work was subpar...it started in September and when it was finally complete with all the mistakes corrected, it was March of the following year. There were many mistakes, sloppy work, unthoughtful to rain in the forecast, nails sticking out, broken rain gutters (which I saw the crew standing on), color and size issues of flashings etc. We were going to do solar with them too but not after our horrible experience.
Great team, a little disorganized in turning over between departments, but overall I feel they are the best option in the San Diego area.
Overall the company and company directly hired staff were very good. Leticia is awesome! However they do use subcontractors for the roofing part even though my sales rep said they would not use subcontractors if I didnt want them. The subcontractor was a jerk. He brought his 8yr old son to my house on the first day. He and his staff broke some of my lawn ornaments. He didn't bother to apologize even when I pointed out what he had broken. The site supervisor from Semper all he did was call me and apologize. They didnt replace the company. His work was ok. The city inspector didnt sign off the first time. I was very unhappy to have this crew at my house. The rest of the guys were great. They installed the panels quickly. The wiring was not finished on time. I had to make a payment on the loan a week and a half before the solar system had permission from SCE. It took them over 3 months to complete the job. I always had someone at home when we booked the appts. It wasnt due to our need to reschedule. One week no one showed up and I didnt get a call from anyone. I had to initiate contact for the dropped appt.
I was super happy with everything but in the end I felt like they ghosted me. I felt like no one wanted to answer my questions.
They have very poor communication.
Semper Solaris was amazing! Professional, fast service and responsive. Exceeded all my expectations! Give them my highest recommendation!
Excellent Company, excellent people who completed the job on time and on budget!!!
I could not have asked for better service. The only indication the Semper Solaris team was on my property after the job was completed was a new roof on my detached garage. They were extremely efficient, neat and considerate of the vegetation and yard art surrounding the building. The field Supervisor, Cesar Arenas, and his site manager (name escapes me) were responsive to my questions and kept me informed of their progress. The job was estimated to take three days. They finished in two and a half days and arrived to do the work as scheduled. Semper Solaris is an excellent company and I highly recommend them.
Semper did a great job with the solar install and panel upgrade but not with my roof replacement. With the sub contractor used I feel we should have gone directly to another roofing contractor who may have done a better job.
The company was a great.The products are great and I'm happy and satisfied with everything that was explained to me. They did a great job installing everything as well.
I found that the salesman, Paul, was very helpful as was the Site Manager Sazar. They were very good and updated me with any information.
I am pleased with the final product Semper Solaris provided. The roofing, skylights, and solar panels look great and met expectations. I believe though that the coordination among the various groups within the company could have been better. A customer request to test paint the drip edge to match the fascia was not communicated between sales and roof teams. So did not happen. Sales did not effectively communicate the choices of skylights available to the customer. Fortunately, the roofing project manager stepped in and resolved issue quickly. The roof team ran out of material for the crown/peak and had to wait a couple days to finish. Not sure if purchasing failed to order sufficient material or job planners did not estimate material quantities correctly before setting install date. It did not create major problem(s), but was somewhat frustrating. Finally, the solar was installed and inverter equipment mounted quickly and efficiently. But required 2 return trips to get the communication signals from the equipment to local power authorities in order.
Happy with a couple of the people but they need to teach the rest of the employees courteous and have professional attitudes.
They are extremely helpful through the process,and they were quick to respond to any of our questions or concerns.
They do quality work but communication is really bad. Between roofing and solar I never knew who total to and heard by either email or phone from several people. They really need one point of contact.
I tried very hard to work with the installers on my new roof but I feel it fell way short of my expectations. Before I go there, I want to thank the project managers for being responsive to my needs and fix the things that went wrong. The end product looks good but during the installation phases I experienced quite a few negative things which I would like to share.Respect for my property in terms of minimizing damage during the removal steps - Plants were stepped out, broken, crushed. No attempt to cover them up at all. One large tree had it's branches snapped off which most likely will never recover. Picket fences all scratched up and broken which will require replacement and new paint.The most concerning aspect of the install was when the shingle materials stacked on the roof prior to installation fell off and landed on the patio cover. It broke the patio cover in many places (which were eventually repaired). However it's a very scary thought when you think about what could have happened if the patio cover was not there and the shingles landed on someone. Those things weigh quite a lot, enough to break the 2x3's on the patio cover.Overall I would not recommend Semper Solaris to my friends of family. I also got Solar Panels from them and my overall experience was not great. Problems were eventually addressed but I feel the job felt rushed as they missed several things which I had to follow up on.
Very clear communications and professional installation.
Your doc you sign program did not register my signature and therefore someone signed my signature. three fourths of my roof was covered with shingles that were not what was indicated on my contract. Vents were placed in my roof that were not on my contract and removed after the original shingles were placed. Supplies were left sitting on the front lawn for a week after the project was finished. Now I have noticed that my solar attic fan had one of the workers make a real mess of replacing it and to top it all off I kept asking to speak with an owner and that has never happened but I am waiting for an answer to some of this mess.
All issues we had we eventually resolved and the company has stated they made changes to their processes to improve performance.
Semper Solaris is #1 in our book ! Excellent qualified construction crew... fast, efficient and extremely clean!Interface with the city permitting and electrical utility was handled with ease....Thanks for a job well done!
Semper Solaris gives veterans a bad name! They pepper their website with words like “integrity, loyalty, and responsibility” and claim that we should trust them to be experts who will “get the job done right.” Having served proudly in Iraq and Afghanistan, I’m offended that they are claiming these values and waving flags as a marketing tool when their competence, organization, and level of service is disgraceful. I hired Semper Solaris for a new roof and solar array because of their sales pitch and because I believe in supporting veterans. It was a big mistake. The project went sideways many times, significantly increased in price from the original contract, and took nearly nine months to complete. The issues were all self-inflicted by Semper Solaris and not problems with permitting (besides them failing multiple inspections). Throughout the project, they consistently failed to communicate with myself and the subcontractors who were working on the project. A quick timeline:31 May, 2018 - Signed contract and paid deposit6 September - Main panel upgrade. PG&E disconnects power. Subcontractor electrician (probably not a licensed electrician - Semper would not provide me with his name or license info after the fact) screws things up big time and we don’t have any power for two days. Panel not upgraded. I have to throw out two refrigerators of food. Semper says they will cover it, but never do. 7 September - Semper Solaris installs temporary couplers to get power back on because PG&E will not accept their work. 4 October - 2nd attempt at panel upgrade. Panel is upgraded, but fails inspection. I’m told the roof is scheduled for 17 October. 15 October - Semper cancels 17 October roof install and reschedules for 23 October. 23 October - After moving cars, preparing for the roof install, and taking the morning off from work to make sure things get started smoothly, Semper calls me at 8 AM to tell me the roof isn’t happening that day. 11 November - Roof is started. It is finished that week without major issues besides a large amount of roofing debris that was not cleaned up. 20 November - Semper Solaris contacts me and tells me they no longer have the type of inverter they sold me and try to sell me a different kind. I push back and they agree to install what we initially agreed on. 27 November - One of our cars gets two flat tires in my driveway from roofing debris. Semper does pay for the tire that was destroyed by the nail that went through the sidewall. I patch the other one myself. December - Solar installation. Lost the exact dates. 10 January - Solar passes inspection. Main panel upgrade fails inspection again. PG&E will still not permanently reconnect power from 6 September clusterf*. 16 January - Permission to operate from PG&E (solar, not main panel)29 January - After finally passing the main panel inspection, PG&E reconnects my power. The PG&E lineman calls me at work to tell me that the electrical work technically passes code but is janky and I should consider having someone revisit the work. 7 February - Semper Solaris gives me access to their monitoring portal. I find that one of my panels is underperforming and reach out. They initially deny that this is the case. 26 February - After struggling to get anyone to respond to my requests, Semper Solaris agrees that the panel is underperforming, but because the panels were installed in the shadow of an exhaust vent on my roof. They point out that in the summer the sun will be higher and all of my panels will work at that point. 28 February - Earlier in the month I had noticed that my attic was full of debris from the roofing work, including trash from the roofers' lunches. Semper pointed out that debris was allowed in the contract, but agrees to clean up the lunch trash and collect final payment. They are supposed to show up at 8 AM. I wait until 8:30 and go to work after they don’t show up. I mail them a check for the balance and clean the attic myself so I don’t have to deal with them anymore. Some other things:Their salesperson did not go on my roof, inspect my electrical, or enter my attic. I asked how he could prepare my contract without examining those things, but he was insistent that they had done an estimate using special mapping software and I shouldn’t expect any significant changes. They ended up sending me change orders that added up to $5,970. All but $300 (dry rot) of those items were foreseeable and should have been in the initial contract. They either wrote the initial contract incompetently or intentionally planned on adding the change orders later to come in at a lower bid. Because of the borderline criminal dishonesty, I got them to drop the extra charges to $2,240 after a significant amount of back and forth. The salesperson also claimed that I didn’t need to replace my gutters. After the roofers started, they claimed that there was no way to save my existing gutters and cut them off. The roofers, who were subcontractors, offered to work under-the-table and install new gutters without Semper’s involvement for several thousand dollars. I declined. I still don’t have gutters, but that will be another expense that was not accounted for in the initial contract.
While the Solar Crew was VERY professional and safe, I was extremely disappointed with the roofing crew they contracted out to. As for Solar? VERY happy with that aspect. They installed 18 panels and all the electrical in one day. This included the panel upgrade. The Solar crew is exemplary.
The work was completed on schedule in a professional manner.
I found them personal, professional, and knowledgeable. They blew everyone else that I researched out of the water.
They did a wonderful job. We have no complaints. All the way from the salesperson to the finishing details were all handled very professionally, and I appreciate their staff.
The salesman at Semper Solaris indicated to me that this entire project would be completed by Semper Solaris employees and that they didn't subcontract out parts of the job. Ultimately, this was not the truth. We paid a premium price because we were told that Semper we be our company through the entire project. I could have saved literally thousands of dollars (Semper was, by far, the highest quote we received for this job) going with the second most expensive company, but we didn't because of the assurance that we would not have to deal with a subcontractor. The subcontractor used by Semper assigned 1 or 2 workers to our roof, and they usually showed up well after noon, if at all. The job should have taken 3 days, and it took a week, culminating with 2 workers on my roof until 9pm in an attempt to beat a predicted rainstorm the next day.
The solar installation went smoothly, but the re-roofing was an absolute cluster of a nightmare. No one reviewed the roof photos before they began tearing off the roof, otherwise they would have realized the existing shingles were attached to Isoboard instead of plywood, and you can't attach new shingles to Isoboard under current building codes. I was notified of this only after 75% of the roof had been torn off and a massive storm was due in less than 48 hours. I was then told that I would need to sign a $7000 change order to lay all of the new plywood, and hopefully we would get lucky and have a city inspector out the following morning to approve the plywood installation so water proofing could get done before the storm arrived. Lucky for me, they accepted some fault for not reviewing the photos so I didn't have to pay the full change order, and the inspector showed up first thing in the morning and approved the install so the water proofing was able to get done. Mostly. One of the bathroom clean out caps got cracked and began leaking. Lucky for me, my roommate was home when it began pouring rain an hour after I left for work for the day and notified me of the large puddle of water in his bathroom. We were able to get someone to come out and cover the leaky vent shortly after. Unfortunately, they also covered every other vent on the house including my water heater and furnace. Lucky for me, they have safety sensors that can detect this, and instead of filling my house with carbon monoxide they just made themselves unusable. So I was without hot water or central heating for 2 of the wettest and coldest days of the year. The roof shingles were installed after the rain stopped, and then I had hot water, but no heating. It took a couple days, but I figured out that sometime while re-roofing they had indiscriminately taken a saw to vents on the roof, and they had installed a generic furnace cap on a drain clean out, and a generic drain clean out cap on top of my concentrically vented furnace cap. This is a special type of intake and exhaust for high efficiency furnaces, and the unit will not operate unless properly installed, and needs to be completely re-installed when cut as it was. So the roofers cut things they absolutely should not have been cutting, and then installed the wrong caps on the wrong vents. It took a few site visits and several hours and finally me smelling the improperly capped bathroom clean out vent to prove to the installers that they were mistaken. It took me smelling literal shit to convince them of the error. Then, without any notice to me, they arrived in the middle of the afternoon with an HVAC technician and told my roommate that they were there to do work inside the house. I was only notified because my roommate called me thinking it was a little odd that I wouldn't be there for this, so I made my way over immediately and arrived about 30 minutes after the technician. Lucky for me, the technician that arrived agreed with my diagnosis of the problem without me having to smell shit again, and Semper agreed to reimburse me any costs for fixing the furnace.
My experience with the design and construction process with Semper Solaris definately exceeded all of my expectations. I would recommend Seper Solaris highly to anyone considering roof replacement coordinated with solar installation.
Great company to work with. The middle of winter is not a great time to do roofing in the mountains. Rain and Snow delayed the installation. Frustrating for the company but they smiled through it. We are well satisfied with our purchase.
For the most part, we had a good experience but when I noticed an issue with the installation, the foreman did not want to correct it until an hour or longer of talking to him and convincing him I was not happy!
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