Overall positive experience. Communication was good-- worked with Jack and Eric. They were patient and answered all my questions. I also received a box of Godiva chocolates in the mail after the job was completed!
They are wonderful to work with. The work done is amazing. Eric Young is wonderful to work with. My house looks great!
Great service. Highly recommended.
Pleased with service received and I think it was a good value for my money. The people were professional and estimator was excellent from day one. His willingness to work with me sealed the deal.
They are very good and did everything we agreed on.
They need to pick up on their customer service and notify people when leaving the jobsite.
Communication with Danielle and Boris was excellent. Danielle was exceptionally communicative, which made things easier. I loved Shawn, he was very knowledgable about the roofing design and what would look great. He worked with me on that very well. I would definitely recommend them.
They did a magnificent job in a timely manner.
I was able to show them what was needed from my insurance company. Brax not only understood, but corrected the insurance company on what else was needed. They took over and did all of the communication between them and the insurance company, called my HOA for the needed community preferences, and answered my emails in a timely manner.I did try to get a second quote from another larger roofing company and they quoted me twice as much, with a lower warranty, and roughly the same materials.It's a shame that Brax only does roofing because they have been the best contractor I've worked with (bought my house at the beginning of this year and have been doing as many repairs as possible)
Brax Roofing did a really good job on my roof. I worked with Shaun and Boris mainly on my project and it turned out great. They were professional and very knowledgeable. The other guys who worked on my roof worked very hard and that is probably and understatement. I'm really happy I did not go the home depot route for a new roof.
Prompt delivery of service on emergency situation..
Shaun is a true expert in roofing. With his in-depth knowledge, he was able to identify that our original shingles were not manufactured properly and therefore we were able to work with our insurance company for a concession. He made some valuable recommendations on the choice, design etc. of the shingles. The whole team was punctual, hard working and very cordial. Pricing was reasonable when I compared them to 3 other quotes. I would strongly recommend them for their excellent work from start to finish.
Excellent service, excellent workmanship, superior knowledge of the product and an excellent salesperson.
We were excited to work with Brax as they initially seemed very knowledgable, friendly, fair and timely. We ultimately went with them over others as we were assured they would use a state of the art magnet and refuse collection system to capture any nails or other waste from the job. Brax assured us our skylights did not need to be replaced during our roof inspection. 1 month after our rood was replaced and no final inspection was made unbeknownst to us, we found a leak in our sunroom. Once we finally got Brax to come out and give the inspection that had been promised we were told the issue is with the skylight and they are not liable for any damage despite the problem not occurring until their team removed and re-installed said skylight. Very disappointed as their customer service team seemed so wonderful initially.
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